Aftercare – Support and Maintenance

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No, there are no extra costs involved.

Migrations to our servers are carried out free of charge.

No, you can have a site care plan in place without hosting your website with us, but our LiteSpeed hosting is extremely fast and secure, and generally a step up from most standard third-party hosting packages. It comes at no additional cost to the plan, making it very cost effective as well. It also means we can help if you run into any hosting issues quicker as we have direct access and control.

Unfortunately, this is not possible as we provide a managed hosting service. This means all the websites on our server are optimised, secure and updated for speed and security. The website care we provide on our plans is integral to ensuring that everything runs smoothly, which is why we only provide hosting for site care customers.

Yes, we only provide hosting and support plans for websites we have designed and built ourselves.

Generally, there are two benefits – speed and security. Our hosting uses LiteSpeed caching, which is much faster than most other hosting providers. This means your website will likely load quicker than with other providers. In terms of security, on our servers we use secure file system storage – keeping each website separate and have a built-in firewall to scan automatically each day for any security issues and protect the servers from any threats. Additionally, hosting with us if you are on a site care plan will mean that we are able to fix any hosting issues directly on our side and much quicker than your average hosting company as we have direct access and control.

In this scenario, you would need to find an alternative hosting provider if you wish to no longer have your site care plan in place or use our website. But don’t worry, we won’t make things difficult for you. We would give you or an alternative provider the required access to migrate your hosting away to another server without any costs or cancellation charges involved. Please note we do not provide support for migrations away from our hosting, that is the responsibility of the site owner or new hosting provider.

In this scenario, simply ask. We’ll be happy to advise you. If it’s not something that’s covered under your plan, we can potentially provide a quote for us to carry out the work outside of the site care plan at our hourly rate of £50.

Our maintenance tasks are all carried out between office hours of Monday – Friday (9am – 5pm) and we aim to respond within 24 hours and usually within 1-2 hours.

If your website has gone down and you are hosted with us – you can contact us anytime – 24/7. We will respond quickly and investigate the issue for you asap. In the unlikely event that your website gets hacked – again, contact us anytime 24/7 and we will investigate immediately. If your website is down but you’re not hosted with us, your best approach is to contact your hosting provider directly as only they will have the access and capability to handle any hosting issues on their side. For customers on the Managed plan - even if you are not hosted with us - we can liaise with your hosting provider on any maintenance changes or adjustments that are needed on your website if your host mentions there is an issue with a plugin for example.

We would classify this as an issue such as the website being completely down or inaccessible. Similarly, if the website has been infected with malware – these are both urgent scenarios. Other maintenance tasks would be carried out during the standard office hours of Monday – Friday (9am – 5pm).

Yes! We include small content edits for general tasks that will generally take 15 mins or less. Like adding images or text, changing banners, add blog posts etc. This doesn't include any coding or major design changes, we would provide a separate quote for those.

For hosting migrations, this can take up to 1 week as DNS has to be updated which can take 72 hours to resolve. Generally, as long as we have all the details, we can schedule in the migration to our hosting servers within 72 hours. With regards to getting set up on our maintenance system, we can do this quite rapidly – within 24 hours on average of signup.