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Support Plans

Experienced WordPress Maintenance and Support.

Our team have years of experience working with and building WordPress websites and can help keep your new website running smoothly and provide expert support and advice to help you get the most from your site.

Let us take care of the backups, security, optimisation, content updates and other important maintenance on your website, leaving you free to focus on your business. Exclusively for our bespoke website customers, choose one of our maintenance and support packages for complete peace of mind.

Essentials

Essentials package

All the essentials to keep your website running smoothly: backups, updates, 1st class support, 24/7 security and malware protection

Core features

  • Plugin updates
  • WordPress updates
  • Comment spam protection
  • Website error debugging
  • Website conflict troubleshooting
  • Website maintenance tasks (see below)
  • Daily remote, secure backups
  • Daily website security scan
  • Website security management & monitoring
  • 24/7 malware / website virus removal
  • Monthly security review
  • Monthly website care report

Managed

Managed package

Priority support for business critical, complex and WooCommerce websites. All the core features of the Essentials plan, plus expert priority support, WooCommerce support, 24/7 uptime monitoring, advanced maintenance tasks, advanced error debugging, advanced conflict troubleshooting, weekly health check, staging / demo testing, emergency technical support and more.

Core features

  • Plugin updates
  • WordPress updates
  • Comment spam protection
  • Website error debugging
  • Website conflict troubleshooting
  • Website maintenance tasks (see below)
  • Daily remote, secure backups
  • Daily website security scan
  • Website security management & monitoring
  • 24/7 malware / website virus removal
  • Monthly security review
  • Monthly website care report

Premium features

  • Priority support
  • WooCommerce support
  • 24/7 uptime monitoring
  • Advanced maintenance tasks
  • Advanced error debugging
  • Advanced conflict troubleshooting,
  • Weekly health check
  • Staging / demo testing
  • Emergency technical support
  • Weekly security review
  • Advanced / Customer functionality support
  • Third party plugin liaison / support

Support FAQS

Have an issue? Website question? Register a ticket with the team via email support@bridgetdesigns.co.uk
Yes, we only provide support plans for websites we have designed and built ourselves.
In this scenario, simply ask. We’ll be happy to advise you. If it’s not something that’s covered under your plan, we can potentially provide a quote for us to carry out the work outside of the site care plan at our hourly rate of £50.
Our maintenance tasks are all carried out between office hours of Monday – Friday (9am – 5pm) and we aim to respond within 24 hours and usually within 1-2 hours.